Transport damage is incredibly frustrating for all involved and the difficulty is that it can happen at any point along the supply chain. To ensure that our clients are not penalised, SKOPE has best practice guidelines which are followed every time inwards goods are received.
For starters, SKOPE does not use common carriers to move its cabinets within Australia; we only use private carriers who are experienced in handling fragile freight.
However, Australia has no legislation that details the responsibilities (and more importantly, the liabilities!) of private road carriers. To counter this, SKOPE has negotiated an insurance package with its carriers to cover any damages to cabinets whilst they are being transported within Australia.
There is a condition, though. For the insurance to be applicable, all claims must be received within 48 hours of product delivery and the product must not have been moved elsewhere by another carrier.
Here are SKOPE’S general guidelines for receiving freight:
- Examine the freight immediately upon arrival.
- Note any exceptions/damage on the delivery docket. Sign and date the docket and have the driver do likewise.
- If damage is noted, take photos immediately both prior to un-packaging and after un-packaging.
- Do not dispose of packaging materials.
- Immediately contact SKOPE.
- Conduct your own inspection.
- Note everything for your records.
- All damage needs to be notified to SKOPE within 48 hours of receipt (including concealed damage).
- Take photos before, during, and after unloading and/or unpacking freight.
If you have any queries on how freight is handled by SKOPE and/or its carriers contact us at customer service team SKOPE@skope.com.