Category Archives: Refrigeration

Getting it right matters

What’s right for me?

Getting it right matters, right? Beverages need to be cold, food needs to be well presented and above all, safe. A bad customer experience can be a lost customer.

How do you make the right choice about refrigeration? There are lots of types of refrigeration suitable for different purposes with all kinds of features.

To help you get it right we’ve put together a simple guide to SKOPE’s refrigeration range, called Your Guide to Commercial Refrigeration.”

Jargon-free and visually appealing – our new guide offers a richer, more user friendly experience to visitors who aren’t familiar with our product range or need assistance navigating through it.

“Your Guide to Commercial Refrigeration” aims to help you find the right product for you, whether you’re a supermarket, club or pub, convenience store, hotel, school, cafeteria or restaurant, or quick service outlet.

As a hospitality provider your focus is on delivering outstanding experience to your customers. SKOPE’s job as a commercial refrigeration supplier is to give you a reliable fridge, freezer, blast chiller or cool room that will keep your food safe and drinks cold 24 hours a day. You don’t want refrigeration failures that result in food wastage, unhappy customers or a repairman in the middle of your café or restaurant trying to fix the problem.

At the heart of food safety or serving an ‘ice’ cold beverage is tight temperature control. Not only do SKOPE fridges hold tight temperatures to protect perishable food items, they’ve been designed to rapidly cool beverages to 5° (or colder) in the fastest and most efficient way.

Choosing the Right Equipment Matters to your Bottom Line

The refrigeration you choose makes a huge difference to the performance of your business. Choosing and maintaining the right refrigeration can make a significant difference not only to your trade, but to your bottom line. Selecting the wrong type of commercial fridge or freezer increases the risk of unsafe food which could damage your reputation.

SKOPE offer a variety of options, from glass door front-of-house display fridges that drive sales, through to fit for purpose industrial fridges or freezers. Can’t find what suits your specific requirements? We can design something perfect for you.

One aspect that doesn’t change when you choose SKOPE however is our ongoing commitment to reliability, quality of build, and energy efficiency.

Here’s a quick summary on how to use the guide to find what you are looking for:

Product Categorisation

Navigate our wide range of products with the following categories

Instead of poring over a brochure full of refrigeration options, our guide sorts products into usage categories. So whether you are looking for a bar display solution, food storage solution or all of the above, you can find all the relevant solutions on one page.

Each category has its own page and they are in the same order as listed above.

Industry Recommendations

You can refer to these industry symbols for our recommendation on where each product is best suited.

Quick Comparisons

We’ve added a quick reference table to help you compare our different ranges and find out which option is best based on the type of requirements you have. For example, if you want to see which range is best for a busy kitchen environment, the comparison table will quickly show you which products you should consider.

Our new guide makes it easy to compare product features with easy to use comparison tables.

Customisation

SKOPE are solutions focused and understand that every need is different. Because of this, we’ve added a helpful option in the comparison tables to let you know if the range is customisable or not. This way, you can choose a solution that you know is right for you, not the next best option.

Style your doors, handles and other features to really stand out from the crowd. If you can imagine it, then we’d love to hear from you.

SKOPE have 50 years’ experience keeping your drinks cold and food safe and are market leaders in energy efficient products. You can depend on us for the best in refrigeration and our unique ActiveCoreTM technology can help lower your operating costs. We offer the ability to customise the solutions to suit your requirements and you can rest easy with our superior warranty protection.

Download “Your Guide to Commercial Refrigeration” and use this helpful guide to choose a solution that is the right fit for you.

A contemporary facelift for the Crows Nest Hotel in Sydney

The Crows Nest Hotel is quintessentially North Shore Sydney. Having been around for the past century, the hotel has recently gone through a much deserved $8m facelift.

While maintaining some of the charm of the old “Crowie”, the hotel has transformed itself into a modern entertainment complex, boasting a restaurant, VIP lounge, craft beer venue and rooftop terrace.

The lower level of the hotel is home to their ‘pub’ and their VIP lounge. The bar area is a homage to the original character of the building, having kept many of the things that gave it such a particular charm in the first place. The lounge area has been created to have a very old-school vibe with the Chesterfield-style couches and low coffee tables.

Alongside these is the ‘One Willoughby’, a boutique and craft beer venue within the Crows Nest Hotel which takes a step into the contemporary world. One Willoughby is lined with booths and makes for a relaxed venue to chat and try local and international beers with friends.

Overall, ornate features of the historical building have been maintained along with a modern, contemporary scheme inside.

The refurbishments of the Crows Nest Hotel haven’t gone unnoticed with the Hotel winning the Best New/Redeveloped Hotel award at the 2016 AHA NSW Awards for Excellence.

Winners of other categories are well-reputed restaurants around the state so to be included amongst these is great recognition of the work completed for the hotel.

A widely-accepted truth for Australians is that you can always get your hands on an ice cold beer no matter what pub you go to. To stray from this would severely damage a pub’s reputation. It was important for the Crows Nest Hotel to ensure that all beverages sold were the perfect temperature. It is because of this expectation that they turned to the reliability of SKOPE’s commercial fridges.

To complement the look and feel of the different areas within the hotel, the owners AHL Group, have installed a range of SKOPE fridges including underbench prep and storage fridges for the busy kitchen and SKOPE backbar fridges for the bar areas.  The sleek look of the SKOPE backbars have aligned well with the back-lit marble bar and dark wood tables.

Maintaining consistent refrigeration temperatures in a busy kitchen or bar is a vital factor for any restaurant or bar owner. Not only for maintaining food freshness but to ensure the customer always receives a perfectly chilled beverage. SKOPE fridges are reliable and able to work in hotter and more humid conditions such as a busy kitchen or bar commented SKOPE regional sales manager New South Wales, Peter Bennett.

Chilled but not Shaken – dining in style at COMO The Treasury, Perth

The recently opened COMO The Treasury hotel in Perth Western Australia, located inside the painstakingly restored 19th-century former State Buildings (Treasury, Post Office, Land & Titles), is a spectacular testament to the patience and dedication of its architect, developers and project managers Caterlink who have restored and re-opened a complex that was unused for the last 20 years.

The property was recently awarded publisher Conde Nast Traveler’s Reader’s Choice for Best Hotel of the Year (Australia and New Zealand) award and the accolade is well deserved.

Brainchild of Perth developer Adrian Fini and Perth-born architect Kerry Hill, the hotel oozes history and charm – from the warm brick facade, elaborate cornices and slate roof tiles to the contemporary whites, beiges and blonde woods of its interiors, all striking against the original jarrah flooring and scattered shadows of the past: steel vault doors, ornate fireplaces, an old boot encased in glass.

No attention to detail has been spared in the creation of the sophisticated 48 bedroom hotel with restaurants Post (in the former Post Office), fine dining restaurant Wildflower, the Treasury Lounge and Bar and the Halford Basement Bar.

Designed to be understated yet something very special, the hotel has plenty of “wow” features. The 20-metre pool on the third floor is surrounded by louvred-glass walls, creating an impressive indoor-outdoor effect. The original concrete staircase in the Titles building cuts a swathe through the hotel’s east wing, with a bronzed stainless-steel cage running up through the centre.

The spacious nature of the original buildings means there is plenty of room for “ease” in this complex, by comparison with the usual hotel world of long corridors with identical rooms, optimised for the maximum number of beds.

The discernment and quality of the design, fittings and materials used in this restoration are also reflected in the selection of SKOPE equipment throughout kitchens and bars of the entire complex.

 

Among the SKOPE equipment fitted into the kitchens and bars are Irinox blast chillers, SKOPE backbars, wine chillers, gastronorm under-counter chillers, upright freezers and more.

“This was a significant installation for the SKOPE team and we were proud to work with our distributor Caterlink providing quality products for a project of this nature,” commented SKOPE regional sales manager, Western Australia and South Australia, Jason Cook.

Don’t risk a crack in your reputation

“Glass, china, and reputation are easily cracked and never well mended,” American political legend Benjamin Franklin said in the 1700s. In the age of social media and online reviews, this insight has never been more relevant to the food services business. Night after night, event after event you can build a stellar reputation, for one negative customer experience to ‘crack’ it.

Reinforcing what any food services business knows from experience, a good reputation online equals dollars. An academic study cited in the Harvard Business Review, showed that a one-star increase in Yelp (online review site) ratings for a restaurant led to a 5-9% increase in revenue.

google-is-biased-to-negative

On the flip side, bad news travels fast online. According to this recent article, Google tends to bias towards negative content. As the author explains it, “. . . on the information superhighway, when there’s an accident, people tend to be rubberneckers.” For food service businesses this means not just negative reviews, but incidents such as fire or food safety failures can have a significant and immediate impact.

According to insurers GIO, top risks restaurants have to be aware of and prepared to deal with include:

  • Fire damage: they identify as the main risk, and include electrical sources as common cause;
  • Food poisoning: refrigeration can be a root cause of this major risk area.
  • Customer injury: a lesser risk, but still the potential remains for customers to be injured in your premises from equipment failures. Worker safety could be added to this.

You can insure against these risks as GIO suggests to limit the financial impact, but the reputational damage of equipment related problems can be much harder to mitigate.

In terms of the potential impact of commercial refrigeration equipment failures on your reputation, you can reduce the risk relatively easily. In Australia and New Zealand clear standards exist to ensure equipment is mechanically and electronically safe. Ensuring your equipment is compliant can give you confidence it will be safe and reliable, and that there is a credible supplier to provide support.

We’ve prepared an eBook for food services providers “The cold, hard facts about technical compliance”, that helps you understand the key areas of compliance and how to easily check if your equipment is likely to avoid any risk to your reputation.

Download the eBook “The cold, hard facts about technical compliance” or contact SKOPE to discuss your compliance questions.

It’s all about food quality

A survey result that wouldn’t surprise many in the food services sector across Australia and New Zealand, 89% of patrons cite poor food quality as the main reason they will avoid returning to a restaurant. The study, cited on the Restaurant Association of New Zealand website, was carried out with a sample of New Zealand consumers by a marketing agency specialising in the food and beverage industry.

Other factors such as poor service (61%) figured highly also, but food quality remained at the heart of attracting repeat customers. The fact 95% relied on word of mouth and online reviews reinforces the importance of getting the customer experience right.

While delivering quality food is part-art and part-science, refrigeration is a fundamental to delivering food and beverage that exceeds a consumer’s expectation. The challenge for food service businesses can be having confidence in their refrigeration equipment, a category which is often outside their own expertise.

There are many excellent food service consultants and equipment suppliers that can provide useful advice, as well as online sources of information, about refrigeration options.

9975136_lAnother key way of having confidence in your refrigeration equipment is how they stack up to various compliance standards. As any food service business must meet standards around the quality and safety of their produce, reputable manufacturers of commercial refrigeration equipment have to do the same with their products.

The correct compliance for your refrigeration equipment can give you some confidence it will perform as expected, and that your supplier has invested in its own production process to ensure its products meet the standards.

For commercial refrigeration, there are three areas of compliance that are relevant:

  1. Safety: Australia and New Zealand have agreed standards on what constitutes mechanically and electrically safe equipment.
  2. Electromagnetic compliance: any electrical equipment emits electromagnetic energy, which needs to be within proscribed Trans-Tasman standards to avoid interfering or damaging other equipment.
  3. Energy efficiency: minimum energy efficiency standards exist to ensure your equipment is cost-effective and environmentally acceptable.

Refrigeration compliance may not be the first thing you think about for your food service business, but understanding the basic standards will help you assess whether your current equipment is going to help deliver on food quality day-in and day-out. It’s also a useful check when you are evaluating new equipment purchases.

tickCompliance may seem complicated, but it is actually relatively quick and easy to check. We’ve put together a simple guide to help you understand the three main compliance standards, and how to determine whether your equipment makes the grade.

 

Download the eBook “The cold, hard facts on commercial
refrigeration compliance” or contact SKOPE to discuss your compliance questions.

Bar Refrigeration has never looked so good

The lights are dimmed. The music is humming. The drinks are poured. And at the bar’s centre is the most elegant element of all – the BackBar X.

SKOPE has worked hard to bring the new BackBar X to the market. Our benchmark barchiller range has been refreshed, reworked and redesigned  to look, and work, better than ever.

BackBar X has been given new attention grabbing looks that complement any bar setting. The unit cover has a sharper, seamless louvre blade design, while the doors have been upgraded to frameless glass and are equipped with sleek easy grip handles.

However, the new BackBar X offers far more than simply cosmetic changes. Not only does it look good, the new unit provides improved energy savings. Users can expect to save up to $200 a year, as the unit consumes 24% less energy than the previous swing door models. The frameless glass doors provide energy efficient condensation protection technology, while the fan blade has been redesigned to ensure beverages are chilled quickly and easily.

An integrated hushkit has been installed to produce significantly reduced noise for quieter operation- by 5 dB when compared to the previous model – and the industrial grade powder coat finish ensures the cabinet maintains its appearance, product durability and
high performance

Combining great appearance with energy savings and cooling performance technology, the BackBar X is an easy choice for any venue. Everything in a bar is planned down to the last detail- don’t leave one of the most important elements to chance.

For more information on the BackBar X visit www.skope.com.

BackBar X is available in 2, 3, 4 swing door models. Available in tropical, integral and remoted, black, stainless steel and powder coated finishes. Sliding door currently not available.

Avoid damage when receiving freight

Transport damage is incredibly frustrating for all involved and the difficulty is that it can happen at any point along the supply chain. To ensure that our clients are not penalised, SKOPE has best practice guidelines which are followed every time inwards goods are received.

For starters, SKOPE does not use common carriers to move its cabinets within Australia; we only use private carriers who are experienced in handling fragile freight.

However, Australia has no legislation that details the responsibilities (and more importantly, the liabilities!) of private road carriers. To counter this, SKOPE has negotiated an insurance package with its carriers to cover any damages to cabinets whilst they are being transported within Australia.

rsz_p1070684

There is a condition, though. For the insurance to be applicable, all claims must be received within 48 hours of product delivery and the product must not have been moved elsewhere by another carrier.

Here are SKOPE’S general guidelines for receiving freight:

  • Examine the freight immediately upon arrival.
  • Note any exceptions/damage on the delivery docket. Sign and date the docket and have the driver do likewise.
  • If damage is noted, take photos immediately both prior to un-packaging and after un-packaging.
  • Do not dispose of packaging materials.
  • Immediately contact SKOPE.
  • Conduct your own inspection.
  • Note everything for your records.
  • All damage needs to be notified to SKOPE within 48 hours of receipt (including concealed damage).
  • Take photos before, during, and after unloading and/or unpacking freight.

If you have any queries on how freight is handled by SKOPE and/or its carriers contact us at customer service team SKOPE@skope.com.

SKOPE adds Glass Door Inserts for Cool Rooms

SKOPE cool room glass door insert

With our years of experience designing and manufacturing refrigerators, one of the things the SKOPE team has learned to do extremely well is build, stylish, robust, energy efficient glass doors and door surrounds for refrigeration systems.

Usually those doors are attached to one of our freezer or chiller ranges, however the SKOPE R and D team has now developed a full range of glass door solutions that can be fitted to cool and freezer rooms typically found in supermarkets, petrol stations and convenience stores.

A cool or freezer room merchandising system using multiple glass doors can provide a highly efficient alternative to multiple chillers or freezers in a retail outlet, as just one refrigeration system is required to operate the room, rather than one for every single door. This can also cut down on noise within the customer service area.

The flexibility of the new glass door’s design means they can be installed onto both new and existing cool and freezer rooms.  For new installations, the doors can be manufactured to suit the customer’s cool room design. The door size, the number of doors and left or right hand hinging can all be customised to suit. The ability to retrofit into existing installations is a real positive according to SKOPE Project Manager, Julian Johnson.

“Often, cool rooms have been built by builders with no expertise in refrigeration, so the customer ends up with a well-built room, but with doors and shelving that lack the design features to ensure optimal refrigeration performance, energy savings and merchandising opportunities.

“Retrofitting with SKOPE doors and shelves give customers all of these features, plus they can still keep their cool room and get the added benefit of a service team that can take care of the entire set up”.

skope glass door inserts

Benefits of SKOPE Glass Door Inserts

Market research carried out by Julian and the SKOPE team provided valuable insights into some of the issues associated with existing glass door options, which the team were able to address in the design phase of the project:

  • problems with lights protruding inside the cabinets which are subject to knocks and breakage
  • difficulty with removing and replacing doors when seals and hinges need replacing
  • conventional lighting that points at the side of products on display instead of highlighting the front of bottles and containers.

We set about overcoming these issues with clever design solutions to ensure the new range offered genuine value, coupled with high performance cooling and energy efficiency.

All facets of the design were rigorously tested during the development process using our in-house test facility accredited to international test standards, enabling SKOPE to confidently stand behind the new product range, from a reliability and longevity perspective.

Standard Sizing and Colours

The new inserts are made in two standard sizes – 700mm or 750mm wide x 1800mm high with a maximum of seven doors.

They can be ordered left or right hanging (in any combination), and in either silver or black anodised aluminium.

More customised options are also available on request (size, colours and other features).

Features include:

  • optional left or right hand door opening
  • high energy efficiency
  • robust integral LED lighting
  • quick and easy to install
  • reveal or rebate flashing available
  • easy removal and replacement of seals and other parts for maintenance
  • adjustable and elegant shelving (from the ActiveCore range)
  • individual shelf load capacity of 120kg
  • SKOPE patented shelf clip and numbered shelf strip design
  • corrosion resistant

glass door insert detail

For more information about SKOPE Glass Door Inserts, please contact your nearest SKOPE retailer, or contact us for advice. SKOPE Customer Services AUS: 1800 121 535 NZ: 0800 947 5673.

All Refrigerators are not Equal when it comes to Safety

When it comes to product or appliance safety, the majority of buyers might well assume that every product they buy comes with equal levels of compliance with international safety standards.

The regulations in New Zealand and Australia require that commercial refrigerating appliances comply with AS/NZS 60335.2.89, which is the locally badged version of IEC 60335.2.89 with minor regional variations.  However, there is little or no enforcement of this until a safety incident is investigated by the authorities.

SKOPE ensures all our products (whether made in New Zealand or offshore) are fully compliant with the required standard, through a combination of stringent in-house and independent testing.

SKOPE partners with Haier in China and the products they make are subjected to SKOPE’s rigorous compliance and testing processes, to ensure they are of the standard New Zealand and Australian customers expect and fully compliant to the AS/NZS standard.

Ensuring that all products are standards compliant can be costly, requiring independent lab testing and ensuring key components used throughout the product are also safety compliant in their own right.

SKOPE has become aware over recent years of cheaper imported products entering the market that appear not to comply, indicating that the suppliers are avoiding compliance costs and therefore introducing potential risks to owners and users of these products.

So, what should you be looking for when you buy new commercial refrigeration?
  1. Is the product, brand or supplier registered on the ERAC website? www.erac.gov.au
  2. Commercial refrigeration comes under the scope of the AU/NZ Electrical Equipment Safety System (EESS) which means that anyone putting commercial refrigeration on the market must be registered as a Responsible Supplier and must also register the brands and classes of equipment they are supplying.
  3. Check the MEPS database to see if the products are included. If the cabinets are not included on the MEPS website, then they do not meet the Greenhouse and Energy Minimum Standards Act 2012 which covers requirements for energy efficiency.
  4. Request documentation from the importer to show evidence the equipment complies with the AU/NZ standard.
  5. Look out for the RCM mark on the appliance, whjch demonstrates the manufacturer/supplier is a registered “Responsible Supplier”. RCM skope
SKOPE Stringent Safety Compliance Process:

When buying SKOPE products, you have our assurance that all our products comply with all the required standards and regulations.

  • All key design and production staff across the business have a clear understanding of compliance standards that need to be met to meet the relevant regulations.
  • The design and development team ensures all components chosen for new products are quality components compliant with the relevant standards.
  • Development products are comprehensively tested within our own ISO 2353-2 certified testing chamber, with sample products submitted to independently accredited testing labs across Australasia and overseas.
  • SKOPE ensures that all key components are independently tested and certified before being selected for use in a SKOPE branded product.
  • SKOPE is a registered Responsible Supplier and our in-scope product class and brands can be found on the ERAC website.
  • SKOPE’s company mission “depend on us” is one of our primary motivations for ensuring every product we sell is certified safe.

Flower, Chocolate or Wine Refrigeration

With Valentine’s Day only a matter of weeks away, retailers throughout Australasia will be gearing up to stock the very best chocolates, wines and flowers to help celebrate this festival of romance.

With the introduction of SKOPE’s new ActiveCore fridges late last year, we now offer a product range that is perfectly suited to chilled storage of temperature sensitive, high margin products.

ActiveCore’s Flexible Temperature Control

ActiveCore models have flexible temperature control ensuring products are stored and displayed at the optimum temperature. The temperature controller can be easily adjusted by retail staff for temperatures between 1- 15 °C to suit whatever delicate products are being stored.

This new feature controls the cabinet’s temperature by using probes to collect data and turns the refrigeration system on and off to maintain the correct desired temperature based on the collected data.

ActiveCore fridges also maintain a very good average internal humidity level, particularly suited to the storage of flowers. The cabinet’s internal airflow has also been optimised by a redesigned rear duct to maximise cooling performance while minimising temperature variations for a more consistent product temperature.

Unlike traditional commercial refrigerators that have a limited range of adjustability (usually from 1-5 °C ), Flexible Temperature Control provides retailers greater flexibility while maintaining product quality and extending shelf life.

Cabinets fitted with a more traditional Fixed Temperature Control have to be factory pre-set in order to store and display wine, flowers and chocolate, which provides limited retail flexibility over time.

ActiveCore also offers market leading energy efficiency so retailers will benefit from significant power savings over time.

ActiveCore models use the best available LED lighting rather than fluorescent lighting, which means that there is no UV light being emitted into the cabinets. The LEDs also have a super long life, work extremely well in cold temperatures and significantly enhance the look of products on display when compared with fluorescent lighting, or low quality LED lights.

Recommended Temperatures

1) Flowers: Cool and humid  ActiveCore for flowers

Keeping valuable flowers fresh for as long as possible requires the right temperature, as well as humidity.

Flower storage ranges from 1-8°C, with common types around 2°C and more exotics around 8°C. With flowers it also relies a lot on the humidity levels within the cabinets to keep flowers hydrated.

SKOPE ActiveCore provides the necessary flexibility along with a high humidity environment.

2) Wine: Cool but not too cool

Wine storage should be between 8-18°C, but this differs for Red and White wines. Red wine is normally kept at 14-16°C and White normally at 8-12°C.

(The old convention that Red wines should be kept or drunk at room temperature didn’t account for hot Australian summers or our modern heating, so placing Reds in the fridge before drinking is definitely a good idea – and will also prolong their quality over time. At the same time, removing Whites from the fridge for at least half an hour before drinking is also advisable).

3) Chocolate: Cool and wrapped wrapped chocolates

Chocolate storage is usually around 10-18°C, however this is very dependent on the type of chocolate. SKOPE ActiveCore’s flexible temperature controller makes it easy to adjust the temperature depending on exactly what products you are storing.

We recommend ideally wrapping chocolates to prevent discolouration when storing  in refrigeration.

Changing an ActiveCore cabinet’s temperature set point is a simple procedure that can be carried out by the end user. See below or refer to the cabinet’s user manual for detailed instructions.

ActiveCore temperature control

 

For more information on SKOPE’s new range of ActiveCore models visit About ActiveCore.